Mobile / App
dhak88 collects and uses your information only to run the service you signed up for. This policy explains what we collect, how it stays protected, and the steps available to you if you want to review, correct or remove your records — with availability subject to your local law and eligible region.
When you open an account with us, we collect the information you provide directly — your contact details, login credentials, and the wallet identifiers you use to move funds through bKash, Nagad or Rocket. We also collect session data automatically: device type, browser, IP address and pages visited within our platform. This technical data helps us detect unusual access patterns and keep your account secure. We do not sell your personal information to third parties for their own marketing purposes. Data shared with payment processors — including bKash, Nagad and Rocket — is limited to what those services need to complete a transaction you initiated. We retain account records for as long as your account remains active and for a period afterward as required by applicable regulations in your eligible region. If you are accessing dhak88 from Bangladesh, your use of the platform is subject to local law and the eligibility conditions set out in our terms. Nothing in this policy overrides requirements imposed by your jurisdiction. Where local rules set a shorter or longer retention period, those rules apply to your records specifically.
This policy covers the data we process directly through dhak88. Some parts of your experience — third-party payment gateways, linked external services — fall under those providers' own policies, not ours. Review the scope below to understand what sits inside and outside our direct responsibility.
Login credentials, device fingerprints and session tokens created when you sign in to dhak88 are fully inside the scope of this policy. We control how they are stored, encrypted and eventually removed.
Payment records tied to bKash, Nagad and Rocket deposits or withdrawals are processed in part by those wallet providers. We hold the transaction reference on our side; the wallet provider holds theirs under their own policy.
Browsing data collected while you navigate the lobby, game pages and account sections is covered here. We use it for session integrity and platform improvement, not for sale to ad networks.
External links, game content delivered by studios such as Pragmatic Play or PG Soft, and any service you access outside dhak88 are governed by the third party's terms. We do not control or represent those policies.
You have practical options for managing the personal information we hold. If you want to see the data on your account, log in and open the account settings section — your profile details and linked wallet references are visible there. To correct information that is out of date, edit it directly in the profile fields and save the change; if a field is locked, contact support and we will update it on your behalf. If you want to raise a question about how your data is used, or request that specific records be removed, send a written request through the support route listed on our contact page. We will acknowledge receipt and respond within the timeframe permitted under applicable rules for your eligible region. Removal requests are processed subject to any retention obligations we hold under local law, so some records may be kept for a defined period even after your request is actioned.
Open account settings after login to see the profile data and wallet references we hold for your session.
Edit unlocked fields directly in your profile. For locked fields, raise a correction request through support.
Send your question in writing via the contact page. We will respond within the timeframe set by applicable rules in your eligible region.
Submit a removal request through support. Records subject to regulatory retention requirements may be kept for a defined period before deletion is completed.
If this policy raises a question you cannot answer through your account settings, these are the routes available to reach us directly. Use the contact option that matches your situation — account access questions go fastest through live chat, while written data requests should come through email so there is a clear record.
Open the chat widget from any page on the site to speak with a support agent about account or privacy questions.
Send written data requests or formal privacy queries to our support email address, listed on the contact page of the site.
The help section of the site covers common account and privacy questions with step-by-step instructions for the most frequent requests.
We apply standard security measures to the data we store — encrypted connections for all account sessions, access controls that limit which staff can view personal records, and periodic reviews of how data flows through our systems. Cookies are used to keep your session active between pages and to remember your language and display preferences; you can manage cookie settings through your browser at any time.
Every login and account action travels over an encrypted connection. We do not transmit your credentials or wallet details in plain text at any point in the session flow.
Session cookies keep you signed in as you move between lobby and account pages. Preference cookies remember settings you have chosen. No advertising cookies are placed without your awareness.
We keep your account data for as long as your account is active and for the period required by applicable regulations in your eligible region. Once that period ends, records are removed from active systems.
To update, restrict or remove any personal record we hold, contact support with a written request. We will confirm the action taken and the applicable timeframe in our reply.
These questions address the situations our account holders most commonly raise about data, access and rights under this policy.
We collect the contact details and credentials you enter during registration, plus wallet identifiers for bKash, Nagad or Rocket if you add them. We also log session data automatically — device type, browser, IP address and pages visited — to maintain security and service quality.
We share data with payment processors only when you initiate a transaction — for example, passing a wallet reference to bKash, Nagad or Rocket to complete a deposit. We do not sell your personal information to third parties for their own marketing or advertising purposes.
We retain your records while your account is active and for a further period required by applicable regulations in your eligible region. If you request deletion, records subject to regulatory retention may remain in our systems for a defined period before they are fully removed.
Log in and open your account settings to see your profile details and linked wallet references. You can edit most fields directly there. For locked fields or a full data review, contact support in writing and we will process your request in line with applicable rules.
We hold the transaction references and wallet identifiers you provide for payment processing. The full transaction record on the wallet side is held by bKash, Nagad or Rocket under their own privacy policies. You can review your wallet history directly in those apps.
Access to dhak88 and the protections under this policy depend on your local law and eligible region. If you are in Bangladesh, your use of the platform is subject to local legal requirements. Where local rules set specific data rights or retention limits, those rules apply to your records.